Paddock Pools and Spas

Paddock Pools and Spas

On 6/16/11 I received an email back from Tammy apologizing for not responding sooner something with the phone system. On 6/20/11 I received an email from Russ saying that he received my email and will be answering my questions.  We sent emails back and forth.  I received Russ’s conceptual drawings. 

Several issues:

1. No putting green
2. I did not want a fire place I wanted a fire pit because of the golf course view.
3. We wanted decking all the way up to the patio and on the patio
4. We did not want any trees it obstructs the view.

I requested that Russ make all of these changes which were on my original email with a drawing that my husband did. Russ was accommodating and got back to me immediately however we have several revisions.  Then I noticed that he left out the BBQ. 

My thoughts about Paddock:

Very nice people and they respond immediately my main issue was that they were not getting what we wanted.  I thought that we communicated our needs in the original email so I could not understand why they were putting a spin on the plan.  The last thing I wanted was a fire place to obstruct the view.  The plan was just different and did not match our taste.  I know that they are one of the larger companies in AZ but I really wanted to work with a company that understood what we wanted. 

 

Presidential Pools

Presidential Pools

We received a reference from our realtor Rachele Funk who understands how picky that we are and again high maintenance.  Rachele said that Mike installed her pool when he was with Paddock Pools and she said he’s the best but now working with Presidential Pools.  I emailed Mike the same day which was 6/15/11.  Mike emailed me back immediately and said that he would have Sean the pool/landscape designer contact me directly.  While waiting for Sean I emailed Mike back and forth with several questions that I had and he always responded immediately.  My husband and I found a great design that we liked and apparently Mike had installed that pool in Las Vegas.  We are still waiting for Sean to contact us but nothing.  On 6/22/11 I emailed Mike and ask him for a status.  I received an email on 6/22/11 from Sean and I guess he had the wrong email.  I’m unsure why he did not go to Mike and figure out the discrepancy because I had been going back and forth with Mike.  I received email on 6/22/11 from Sean letting me know that they will review my notes and get back to me.  On 6/28/11 Sean sent me an email letting me know that he would have the pricing and conceptual drawing this week. On 06/29/11 I received an email from Stephen who said that he is Sean’s partner however I’m a little confused because his logo and company name is not Presidential Pools it’s Flo Concepts.  He advised me that they will be getting back to me in the next few days.  I emailed Mike on 7/6/11 to give me a status because I had not heard anything back from Sean or the new guy Stephen.  Mike again emailed me immediately letting me know that he was going to get the VP of sales involved right away. On 7/7/11 I received an email from Stephen with the Flow Concept logo letting me know that he was assembling costing.  Finally on 7/8/11 I received from Sean the costing, conceptual HAND DRAWING.  Sean continued to follow up after sending the bid and conceptual drawing but by this time I had decided that they were not the right pool company for us.

My thoughts, experience, and finally concerns:

1. Mike is awesome and from his communication skills, customer service, and responsiveness he was great.
2. The responsiveness of the rest of the company was lack of.
3. The team was not communicating internally.
4. The other construction company getting involved told me that they have some internal things to work out. One company needs to be in control of all subcontractors. 
5. The hand drawing was concerning. 

Would I recommend this company no, not with someone who lives out of state and requires communication.  I know nothing about the craftsmanship of this company.  They may be a great small company however I’m not in Arizona I need communication on a regular basis.  I will again say that Mike was great and I’m sorry that I could not trust spending $100K dollars with the experience that I had.  I will say they were better than my experience with a large company such as Shasta which is still baffling.  If I had to select between Presidential or Shasta it would be Presidential because, of Mike. Again let me reiterate that this may be one of the best companies however when you are on your honeymoon everything is absolutely perfect it’s not disoriented.  Once you are married the crap can start. So was I about to enter into a long term contractual agreement involving $100K with this company no.